Returns & Exchanges Policy

Welcome to TheTrendMixx! We strive to provide you with a seamless and satisfying shopping experience. Please read our Returns and Exchanges Policy carefully to understand our guidelines for returning or exchanging products.

1. Eligibility for Returns and Exchanges:

  • To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as received.
  • Some products, such as perishable goods, personalized items, and gift cards, are not eligible for returns.

2. Return Period:

  • You may initiate a return or exchange within 14 days from the date of delivery.

3. How to Initiate a Return or Exchange:

  • Contact our customer support at info@thetrendmixx.com to request a return or exchange. Please provide your order number, the item(s) you wish to return or exchange, and the reason for the return.
  • Our support team will guide you through the process and provide you with the necessary instructions and a return shipping address, if applicable.

4. Return Shipping:

  • Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
  • We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

5. Refund or Exchange Process:

  • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund or exchange.
  • If approved, refunds will be processed to the original method of payment. Exchanges will be shipped once the return is processed.

6. Restocking Fee:

  • A restocking fee may apply to certain returns. This fee will be deducted from your refund amount or disclosed during the exchange process.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item, and we will cover the cost of return shipping.

8. Cancellations:

  • Cancellation requests will be considered if made before the order is processed. Once the order is processed, it cannot be canceled.

9. Contact Us:

  • If you have any questions or concerns about our Returns and Exchanges Policy, please contact our customer support at info@thetrendmixx.com.

Thank you for choosing TheTrendMixx. We appreciate your understanding and cooperation with our Returns and Exchanges Policy to ensure a smooth shopping experience.